Job Description

We are looking for friendly, reliable, and professional Remote Call Center Representatives to handle inbound and/or outbound customer calls. Youll provide product or service information, resolve issues, and ensure a positive customer experience from the comfort of your home. This role is ideal for self-motivated individuals with excellent communication skills, a customer-first mindset, and the ability to stay calm and efficient under pressure.Responsibilities:Handle high volumes of inbound and/or outbound calls in a courteous and professional mannerAssist customers with questions, concerns, orders, billing, or technical support (depending on client assignment)Resolve customer issues quickly and effectively, escalating when necessaryDocument all customer interactions accurately in the CRM systemFollow communication scripts and compliance guidelines where applicableMeet or exceed performance targets (e.g., call quality, resolution time, customer satisfaction)Provide feedback and contribute to continuous improvement of processes and toolsRequired Qualifications:High school diploma or GED required (Associates or Bachelors degree is a plus)Previous call center, customer service, or support experience preferredClear verbal and written communication skillsStrong computer literacy ability to learn and use multiple systems quicklyAbility to remain professional and empathetic in high-stress situationsReliable internet connection and a quiet, distraction-free workspaceAvailability to work assigned shifts, including some weekends and holidays if requiredPreferred Skills:Bilingual (English/Spanish or other languages) is a plusExperience with CRM systems (e.g., Salesforce, Zendesk, HubSpot)Typing speed of at least 3545 WPMBenefits:Paid trainingFlexible schedulingHealth, dental, and vision insurancePaid time off and holiday payCareer advancement opportunitiesRemote work stipend
recblid kfqrigkwzgcr7fwpkas73bq18lb9r4

AbCellera Biologics Inc.

Job Tags

Remote job, Full time, Part time, Shift work,

Similar Jobs